ABOUT US

This site allows you to buy online from a large selection of our available products in store for nautical sports lovers such as scuba diving, snorkeling, kayak, canoe, cold water swimming, triathlons, water skiing and wake boarding.

We stand out in these areas due to the variety and high quality of our products. Nautical sports are our passion and we have, recently, extended our product range to include everything canoe and kayak, be it for icy or warm waters.

With our huge inventory from the greatest manufacturers and our home brands ATLAN and RAPIDO, we can fulfill even the most specifics of needs with the best prices.

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SHIPPING

We use Canada Post and FedEx Ground services to ship your purchases. We generally ship our orders within 2 open days and shipping can be between 1 and 6 open days, depending on your address.

Shipping prices, which include handling, are calculated automatically according to weight, volume and the destination. If the real price is highly superior to our estimation due to some exception or an unusual weight/volume, we will contact you to inform you of the real price and you will be given the choice to pay the difference or cancel your order.

Your parcels are guaranteed for loss or damages during transport.

You will receive a tracking number upon send off that will allow you to follow up with either Canada Post or FedEx on their respective website.

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PRIVACY POLICY

What information do we collect?

  • We collect data on you when buy something, participate in a contest, answer a survey or communicate by email, or use any of this site's functionalities.

  • During an order or a signing up, we may ask your name, email address, postal address, phone number, credit card number or others. You can, however, use our site in complete anonymity.

  • Like many websites, we use cookies to improve your experience and help us collect informations on our visitors. Please read the section "Do we use cookies?" for more information.

How do we use your information?

We can use the data we collect with you when you sign up, order, participate in a contest or a promotion, answer a survey ou a marketing communication, navigate our site, use certain functionalities in order to:

  • Personalize your online experience and give you the content that will interest you the most.

  • Allow us to offer you better customer service

  • Quickly process your transaction

  • Administrate a contest, a promotion, a survey or another site functionality.

Do we use cookies?

Yes. Cookies are small files that a website or its service provider transfer on your computer's hard drive via your web browser, that allows the site to recognize your browser and collect certain data. For exemple, we use cookies to help us memorize and process the products in your cart. They are also used to help us understand your preferences based on your present or past actions on our site, which allows us to give a better service. We also use cookies to record data about the site's trafic to eventually make a better site.
We can hire secondary service providers to help us get a better understanding of our site's users. These providers are not allowed to use your information, except to help us improve our site.


You can choose that your computer warns you every time a cookie is sent, or you can deactivate cookies altogether. To do so, change your browser's (like Chrome or Internet Explorer) settings. Each browser is different, so the best way to remove cookies is to refer to your browser's help documents. If you deactivate cookies, know that you will no longer have access to many of the functionalities that make our site efficient for you, and some of our services may not work properly. However, you may always order via phone by contacting our customer services.

Do we disclose gathered data to exterior members?

We do not sell, trade or transfer in any way your personal data. We can disclose your data when we think that it would be appropriate by law, our policies or to protect our or anybody's rights, property or safety.

Changes to our policies

If we decide to change our privacy policy, we will display these changes on this page. Changes only apply to data gathered after the policy changed. This policy's last change was on July 20th, 2016.

Questions and comments

We are happy to receive your questions, comments and preoccupations on our policy. Please, do not hesitate to write us at info@produitnautique.com

Online policy only

This privacy policy only applies to data collected through this website and not on data collected offline.

Your consent

By using this website, you consent to our privacy policy.
 

 

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PRODUCT RETURN POLICY

You have 30 days from the billing date to return the products for a complete credit reimbursement. After, your have an additional 30 days (60 days from the billing date) to return the products for an Onlinenauticalstore.com credit. You will need the original packaging with all materials, manuals and empty guarantee cards. Books, CDs and DVDs cannot be returned (due to intellectual property law). You only need to call customer service at 1-418-878-5881 and ask a return number. After, pack the products in a safe way with a copy of the original bill, clearly write the return number on the box, and send it paid and guaranteed.
 
Onlinenauticalstore.com product return
120 Rue de Rotterdam,

Saint-Augustin-de-Desmaures,

QC G3A 1T3

For damaged products, we ask you to pay the shipping and handling prices and, on the other hand, we will pay the return prices. No returns will be accepted without a return number on the outside of the box.


Products returned without authorization and having been used or which are not in their original packing will be refused and you will be billed for transport in both ways.

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Conception de sites Web

(418) 878-5881

© 2018 ONLINENAUTICALSTORE.COM

Online nautical / scuba diving products store

120 Rotterdam Street

Saint-Augustin-de-Desmaures,

QC, Canada